What can I order?
D.L Custom Designs offers custom clothing decoration with embroidery or DTF, wood crafts, and Red River Métis Cart model kits. DL Custom Merchandise and Coulee Co. products will appear in their collections as each release is ready.
How do custom orders work?
Choose a garment and your decoration on the product page, or send the item, artwork or exact wording, placement, quantity, and target date through our quote request page. We review the request, send a quote and digital proof when appropriate, then confirm payment and production details. No custom work begins before the order details and price are agreed.
Is there a minimum order?
No. There is no minimum order quantity.
Do I get a proof before embroidery?
A digital proof is included for custom embroidery. It shows the design layout, size, placement, and thread colours. Two rounds of small adjustments are included; larger changes or a new design may require a new quote. Please approve the final proof in writing before stitching.
How long does a custom order take?
Custom orders are normally completed within 7–10 business days after payment, written proof approval, and receipt of the required artwork, garments or materials. This excludes delivery time. Larger or complex orders receive their own estimate before payment.
How do I pay?
Orders under $300 must be paid in full before production begins. For orders of $300 or more, the payment required to start is stated on your quote or invoice. Quotes and invoices left unpaid for 14 days are treated as abandoned and closed; contact us if you still want to go ahead.
Can I choose DTF for custom clothing?
Yes. DTF is a decoration option for custom clothing orders. Send your artwork, garment type, print size, placement, quantity, and target date. We will review the garment and artwork, then confirm the production details, timing, and quote before payment.
Can I supply a garment?
Yes, subject to inspection before we accept the job. It should be new or freshly laundered, with a flat, accessible decoration area and fabric suitable for embroidery or heat application. We will explain any concerns and agree on how to handle a higher-risk item before production.
How are embroidery and DTF prices calculated?
The price accounts for the garment or supplied item, decoration method, size, placement, quantity, and any material or shipping costs. Embroidery digitizing is $40 per new design, charged once per order. Shipping is determined for each order and shown before you pay.
Can I return a custom item?
No. Custom and personalized orders cannot be returned. Please contact us if the item is damaged, defective, or differs from the approved proof. We will review the issue and work with you on a repair, replacement or refund. Approved refunds are sent back to you by the original payment method, or by e-Transfer if you paid by e-Transfer.
How do I care for an embroidered garment?
Follow the garment label and any care instructions provided with your order. Turn the garment inside out, keep hooks and exposed zippers away from the stitching, and do not scrub or pull threads. Washing and drying settings depend on the exact fabric and thread used.
How do I order a Red River Métis Cart?
Choose a size and let us know whether you want engraving. The cart page lists sizes and prices. We confirm engraving artwork, availability, shipping or Saskatoon pickup, and timing before the order is paid.
Can I request a rush order?
Tell us the date before ordering. We will confirm whether the materials and production schedule can support it and quote any additional cost before accepting the deadline.