Shipping policy

Where we ship

D.L Custom Designs ships from Saskatoon, Saskatchewan, within Canada. For delivery outside Canada, contact us before ordering.

Shipping costs

Shipping is determined for each order based on the package size, weight and destination. The cost is shown at checkout or included in your quote before you pay. Large, fragile or bulk orders may need a separate shipping quote.

Production time

Custom orders are normally completed within 7–10 business days after payment, written proof approval and receipt of any artwork or customer-supplied items. Large or complex orders receive their own estimate. Shipping time starts after dispatch, and we send tracking when it is available.

Saskatoon pickup

Free pickup is available by arrangement in Saskatoon. Wait until we tell you your order is ready; we will confirm the pickup location and time directly.

Address changes and problems

Check your delivery address before ordering. Contact dl.custom@outlook.com promptly with your order number if it needs changing; we can change it only before dispatch. If an order is delayed, damaged or missing, contact us with the order number and photos and we will help with next steps.