Terms of service

About these terms

These terms apply to orders placed with D.L Custom Designs, Saskatoon, Saskatchewan, through this website, by email or by phone. Prices are in Canadian dollars before applicable taxes and shipping.

Quotes, proofs and pricing

Decoration prices shown on the website are estimates. We confirm the final price after reviewing your artwork. Custom embroidery includes a digital proof; production starts only after you approve the proof in writing. Embroidery digitizing is $40 per new design, charged once per order. There is no minimum order quantity.

Payment

Orders under $300 must be paid in full before production begins. For orders of $300 or more, the payment required to start is stated on your quote or invoice.

Production time

Custom orders are normally completed within 7–10 business days after payment, proof approval and receipt of required artwork or materials. Large or complex orders receive their own estimate. If you need a firm date, tell us before ordering and we will confirm whether we can meet it.

Unpaid invoices

Quotes and invoices that remain unpaid for 14 days are treated as abandoned and will be closed. Contact us if you still want to go ahead and we will prepare a new quote.