Orders and payment
Ready-made products can be purchased when their listings are available. For custom work, choose your decoration on the product page or request a quote. Orders under $300 must be paid in full before production. For orders of $300 or more, the payment required to start is stated on your quote or invoice. There is no minimum order quantity. Embroidery digitizing is $40 per new design, charged once per order.
Unpaid invoices
Quotes and invoices that remain unpaid for 14 days are treated as abandoned and will be closed. Contact us if you still want to go ahead and we will prepare a new quote.
Proofs and production
Custom embroidery includes a digital proof and two rounds of small revisions. Check wording, spelling, dimensions, placement and colours. Production begins after written proof approval, payment and receipt of required materials. Custom orders are normally completed within 7–10 business days from that point. Larger or complex jobs receive their own estimate. Shipping time is additional.
Shipping and pickup
Orders ship from Saskatoon, Saskatchewan, within Canada. Shipping is determined for each order based on size, weight and destination and is shown before you pay. Free Saskatoon pickup is available by arrangement; wait for a ready-for-pickup message before visiting.
Changes and cancellations
Contact us as soon as possible with your order number. Before materials have been committed or work has begun, you may request cancellation and a refund. If design work, material purchasing or production has begun, we will explain the work completed and any costs before confirming the available options. An approved proof may need a new quote if the design changes.
Returns
Custom and personalized orders cannot be returned. Ready-made, unpersonalized merchandise can be returned within 30 calendar days of delivery if unworn, unwashed and in resale condition with tags; contact us before sending it back. Approved refunds are sent back to you by the original payment method, or by e-Transfer if you paid by e-Transfer.
Problems with an order
Email dl.custom@outlook.com with the order number, a description and clear photos of the item and packaging. We will work with you on a repair, replacement or refund. Your rights under applicable law remain in effect.
Care
Follow the care label and any item-specific instructions. Keep embroidered areas away from exposed hooks and zippers, and avoid direct high heat on raised stitches.