Refund policy

Custom and personalized orders

Custom orders are made to order and cannot be returned. This includes embroidered and DTF-decorated clothing, engraved wood crafts and any other personalized item. Please check your proof carefully: wording, spelling, size, placement and colours.

Ready-made, unpersonalized items

Contact us within 30 calendar days of delivery to request a return of eligible ready-made merchandise. The item must be unworn, unwashed, unused and in its original condition with tags attached. Email dl.custom@outlook.com with your order number before sending anything back and we will provide return instructions. The customer pays return shipping for a change-of-mind return, and original shipping charges are not refunded.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, incorrectly personalized or different from the approved proof, email dl.custom@outlook.com with your order number, a description and clear photos of the item and packaging. Please keep the packaging while we review the issue. We will work with you on a repair, replacement or refund, and cover reasonable return shipping when the problem is our error. These terms do not limit your rights under applicable law.

How refunds are paid

Approved refunds are sent back to you: to the card or payment method used at checkout, or by e-Transfer if you paid by e-Transfer.